FAQ
Let’s see if we can answer them
🎟️ Open Play & Booking
Q: How do I book an Open Play Session with a Play Pass or Annual Pass?
A: Pass holders can use our PASS HOLDER RESERVATION option on our Open Play booking site to reserve their session.
Q: Why can’t I add an additional sibling or adult when booking a session?
A: If a session has reached capacity, additional guests may not be available to add. Please try another time slot or check back for availability.
Q: Can I leave and return on the same day? Is there an additional fee?
A: No re-entry is permitted at this time. You’re welcome to enjoy your full 2-hour session before leaving.
Q: Can I reschedule my child's open play session if they’re not feeling well?
A: Yes! If your child is unwell, please contact us by phone or email and we’ll be happy to help you reschedule your session.
Q: What is your refund policy?
A: All purchases are final. However, if your child is sick, we’re happy to help you reschedule your Open Play session. Please contact us to arrange a new date and time.
🧦 Safety & Facility Policies
Q: Do children need to wear specific socks?
A: Yes. All children must wear grip socks for safety and traction while playing.
Q: Do adults need to wear socks at Jump N Play?
A: Yes. All adults must wear socks inside the facility, even if they are not playing with their child. Shoes must be removed and stored in the cubbies.
Q: What if my child isn’t feeling well?
A: For everyone’s safety, children showing signs of illness, including fever, significant coughing, or other contagious symptoms, should not enter the facility. If a child vomits or has a nosebleed while visiting, they will be asked to leave. Refunds will not be provided.
Children with casts or medical conditions that may make play unsafe should refrain from playing. Guardians are responsible for determining whether their child is able to safely participate.
Q: Why does Jump N Play close every 2 hours?
A: Our 2-hour sessions allow us time to thoroughly clean and sanitize the facility between sessions and keep the space fresh, clean, and ready for our next guests.
Q: Why do you charge for additional adults?
A: Additional adult fees help us manage our facility capacity and maintain a comfortable experience for everyone. Each Open Play admission includes one adult.
👨👩👧 Guests & Ages
Q: My child has an older sibling over the age of 7. Can they come along?
A: Yes! Older siblings are welcome to join their younger sibling and play. The regular $14 Open Play admission applies.
🍕 Food & Café
Q: Can we bring food or drinks to Jump N Play?
A: Open Play: Families are welcome to bring a small lunch for their children.
Parties: Outside food and drinks are not permitted, except for coffee.
Q: Do you sell snacks and drinks?
A: Yes! We offer a variety of snacks and drinks for both kids and adults.
🎂 Birthday Parties
Q: What should I do before attending a birthday party?
A: Please complete our online waiver before arriving. A waiver is required for all children. Don’t forget to bring socks for everyone in your party!
🎟️ Annual Passes
Q: When does my Annual Pass expire?
A: Your Annual Pass is valid for 12 months from the date of purchase. For example, if you purchase your pass on July 2, 2026, it will expire on July 2, 2027.
🕐 Hours & Schedule
Q: When is the latest I can walk in or book online for Fall/Winter hours?
A: Walk-ins and online bookings are accepted until 12:45 PM on Wednesdays and Fridays. You’re welcome to join us for Open Play any time before 12:45 PM.
Q: Why have the hours changed for the summer season?
A: Our summer schedule is adjusted to better match seasonal attendance and staffing needs. During especially hot or rainy days, we may extend our hours when possible. Any schedule changes will be announced in advance on our Updates & Hours page.
Q: What happens if weather conditions cause a closure?
A: Jump N Play may close due to hazardous weather, unsafe road conditions, or other circumstances that affect the safety of our guests and staff.
If we close on the day of your Open Play reservation, a credit will be applied to your account for a future visit. Please check our website or social media for the latest updates regarding weather-related closures.