🎂 Booking Your Party
Q: How do I book a birthday party at Jump N Play?
A: You can book your party online through our website or in person at the front desk. After your deposit is received, we’ll contact you within 3–4 business days to confirm your party details.
Q: Can I book a party at Jump N Play if my original plans were for outdoors or at home and the weather changes?
A: Absolutely! We understand that weather can change your plans. If you need a last-minute indoor party option, please email us at jumpnplaypa@gmail.com and we’ll do our best to help you find an available party time.
Please note: Last-minute party bookings are non-refundable and cannot be canceled or rescheduled due to a change in plans or weather. As with all Jump N Play parties, the required deposit is non-refundable. Because last-minute bookings require us to reserve the facility, staff, and party time on short notice, payment for a last-minute party is final once the booking is confirmed.
For the fastest response, especially after hours, please email us directly.
Q: What happens after I make my deposit?
A: We’ll send a confirmation email within 3–4 business days with your party details and final party checklist. Please double-check the email address entered when booking and check your junk or spam folder if you don’t see our email.
Be sure to send your guests the waiver form ahead of time to help make check-in faster on the day of the party.
Q: Where can I send e-invitations to my guests?
A: Log in to your Jump N Play guest account and go to “My Bookings” to send your e-invitations.
Q: How do I send the liability waiver to my guests?
A: You can include our waiver link in your invitations so guests can complete it before arriving.
👧 Guest Count & Party Pricing
Q: How do I know how many kids to include in my final party count?
A: Please include every child who will be seated in the party room for pizza, cake, snacks, or other food. This helps us prepare the appropriate amount of food, seating, and supplies.
Mini Party: If your final count exceeds 10 children, your party will need to be upgraded to our Standard Party Package, which includes up to 14 children.
Standard Party: The package includes up to 14 children. Additional children are $20 each.
Q: How much is each additional child after the 14 children included with the Standard Party Package?
A: Additional children are $20 each.
🕐 Before Your Party
Q: How early can we access the party room?
A: You may arrive 10–15 minutes before your scheduled party to set up, based on availability. Early access is not guaranteed, so please contact us in advance if you have a special setup request.
All other guests should arrive at the scheduled party start time.
Q: Do my guests need to bring socks?
A: Yes! Everyone must wear the required socks inside the facility.
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Children: Grip socks are required.
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Adults: Regular socks are required.
Guests may bring their own socks or purchase socks for $3 at the front desk.
Q: Do adults need to wear socks?
A: Yes. All adults must wear socks while inside the facility.
Q: Do children need specific socks?
A: Yes. Children must wear grip socks for safety and proper traction while playing.
🍕 Food & Cake
Q: Can we bring a birthday cake or cupcakes?
A: Yes! You’re welcome to bring a birthday cake or cupcakes. We can refrigerate these items upon request.
To help keep the party area clean and prevent spills, ice cream and ice cream cakes are not permitted.
Q: Can we bring outside food and drinks?
A: Outside food and drinks are not permitted for Standard or Mini parties. Outside food and drinks are allowed only when the party is booked as a Private Party.
Q: Can I bring a cake and food to celebrate my child's birthday without booking a party?
A: Outside food, balloons, and decorations are not permitted during Open Play. To host a birthday celebration at Jump N Play, a birthday party package must be booked through us.
🎈 Decorations & Entertainment
Q: Are balloons allowed?
A: Outside balloons are not permitted. Balloon décor must be ordered through our preferred partner, Up In The Air Balloons. https://jumpnplay.upintheairballoonspartner.com/?utm_source=chatgpt.com
Q: Can I put decorations on the walls?
A: Yes. Decorations may be attached using thumbtacks or painter’s tape only. Please do not use regular tape, glue, or other adhesives. Guests may be responsible for any damage caused to the walls.
Q: Can we move tables and chairs in the party room?
A: Yes! You may rearrange the tables and chairs as needed, as long as the room is returned to its original layout after the party.
Q: Can I hire outside entertainment for my party?
A: Outside entertainment is not permitted. Entertainment options must be booked through Jump N Play. Please contact us if you’d like help arranging entertainment for your celebration.
🎉 Party Changes & Extensions
Q: Can I extend my party?
A: Party extensions may be available depending on our schedule. Additional time can be added for an extra fee when approved in advance. Please contact us to check availability and options.
❄️ Weather & Rescheduling
Q: What happens if there is bad snow or unsafe road conditions on the day of our party?
A: Your safety is our top priority. If severe weather or unsafe road conditions make travel unsafe for you or our team, we’ll work with you to reschedule your party for the next available date.
Whenever possible, please notify us at least 24 hours in advance so we can coordinate with our staff and food vendors.
🎟️ Annual Pass Benefits
Q: How do I get my party discount as an Annual Pass holder?
A: After booking your party, simply email us to let us know you’re an Annual Pass holder. We’ll verify your pass and apply the eligible discount to your booking.
Q: How do I redeem my free birthday Open Play credit?
A: Just visit us during Open Play and let the front desk know you’re redeeming your free birthday Open Play credit. No advance booking is required.