top of page

Let’s see if we can answer them

Is it possible to reschedule my child's booked open play session due to their not feeling well?

Absolutely! If your child is feeling unwell and you are unable to attend your scheduled open play session, we are more than happy to help you reschedule for another date. Please contact us via phone or email to inform us of the situation and we will assist you in rescheduling a new session date and time that works for you.​

I’m an adult who isn’t going to be playing with my child. Do I still have to remove my shoes?

Yes. Socks are mandatory for children and adults for sanitary purposes. Being that some children crawl on the floor we try and maintain it as clean as possible.

I’m invited to a birthday party. Is there anything I should do to prior arriving?

Yes. Please sign our waiver online prior to coming in (no child can enter the facility without a waiver signed by their parents or guardian) and bring socks for all in your party.

Can I leave and return on the same day? Is there an additional fee?

You and your child are welcome to enjoy the 2 hour minimum, however, there are no re-entries at this time.

Do you sell any snacks/drink ?


Yes, we sell many different snacks and drinks for kids and adults. 

What if my child isn't feeling well?

For the well-being of all our guests, we kindly ask that children who are unwell, displaying symptoms such as coughing, fever, or visible signs of illness, they should not be brought into our facility. In the event that a child vomits or experiences a nosebleed while on the premises, they will be asked to leave promptly, with no refunds provided. 

Children with casts or recent medical conditions are not advised to play at our facility; however, the guardian legally makes that decision on behalf of the child and accepts all responsibility. We take the safety and well-being of children very seriously and want to protect all our guests. 

Why does Jump N Play close every 2 hours?


We take great pride in ensuring that everything inside our facility is clean and sanitized.

We use eco-friendly, kid-safe cleaning and disinfecting products.

What is your refund policy?


All purchases are final and cannot be refunded. But if you booked a session and your child is sick, we can reschedule your open play session for another date. (Please email or call us to reschedule.)

When purchasing an open play session why won't it let me add an additional sibling/adult?


If the selected session is full, adding an additional sibling/adult may not be available due to full capacity.  Please select another time slot or check back for availability. 

When purchasing an open play pass/Seasonal Pass how do I book an Open Play Session?


Regarding our Play Passes/Seasonal Pass, if you have already purchased a Play Pass/Seasonal Pass, there is no need for you to book an Open Play Session in advance. Simply visit us at your convenience and check in at our front desk. We understand that you may want to inquire about our current capacity or busyness before your visit. Please feel free to contact us at your convenience, either by calling our dedicated contact number at 267-500-2954 or emailing us at Our customer service team will be delighted to assist you.

Frequently Asked Questions

Answers ranging from party events to general admission

Any additional questions, please email us  

Can we place decorations on the walls?

Yes, decorations can be hung with thumb tacks or painters tape only.  No tape or other adhesives are allowed.  You may be responsible for any damage made to the walls.  

Are we allowed to bring outside drinks?

Due to potential allergens, outside food and drinks are not allowed. 

How do I book a party at Jump N Play ?

We recommend checking out our website for information regarding party packages and our food/drink menu. You will be able to place your deposit online for your party. Once you have placed your deposit online, please wait 3-4 business days for us to contact you to confirm the party date, time, and any additional scheduling logistics.   You can also book your party in person at the front desk. 

How early can we go into the party room prior to our party time?

Please keep in mind that the party room is privately booked for your event only during the time frame in which you booked it. Based upon availability, we will allow you to set up the party room 10-15 minutes prior to your reserved time.  A reminder this is not guaranteed. If you have any special accommodations, please notify our staff and we will assist accordingly.

Do my guests have to bring their own socks?

Everyone is required to wear socks at Jump N Play. Guests are welcome to bring their own socks. If guests do not have socks, they are available for purchase for $3/pair.

I've made my deposit for my party, now what?

After you have placed your deposit we will send you confirmation email in 3-4 business days, including your party date, time, and package.  Be sure to send to your guests the online waiver form via in order to speed up the check-in process the day of the event. If you have any questions, please email us at

Can we bring a birthday cake or cupcakes and Where can we store our cake, decorations, and gifts?

Yes of course! You may bring in a Birthday cake or cupcakes for the party. We recommend notifying our staff at the front desk to place it on the tables dedicated to your party room. Please state which party you are here for and our staff will place it in its assigned party room space. If you have any items that need to be refrigerated, please inform our staff and we will help accordingly.

Can I move the tables and chairs in the party room?

Yes, as long as our party room is returned back to the original layout when finished. 

If sending my own invites, how do I send the liability waiver for the guests to fill out so that they can check in for the party?

You can add this link to your invitations

bottom of page